Increase Your Odds of Winning

• Know why you win or lose a sales opportunity
• Know how you stack up against the competition
• Know how sales reps are performing
• Know how your messages resonate with your target market
• Know the answer to all these questions - automatically from salesforce.com

Use CRMSurveyor™
CRMSurveyor generates real time customer-driven data about your company, employees and products from within Salesforce.com.  Use CRMSurveyor to collect feedback in Salesforce.com and proactively incorporate subjective customer and prospect feedback into day-to-day sales activities.

Automatically solicit feedback. Through CRMSurveyor’s seamless integration with Salesforce, a customer is asked a standard set of questions when a deal is won or lost.  There is no need to decide what to ask or when to ask it.  CRMSurveyor includes professionally developed survey questionnaires which have been optimized to generate the specific feedback you need to assess and address situations in your sales process.

Bring the voice of the customer to your Salesforce.com.  Survey results are automatically fed directly into Salesforce.com dashboards.  A wide variety of predefined reports focused on critical business issues such as win/loss, customer satisfaction and Net Promoter®* scores can be distributed by email on a weekly, monthly and quarterly basis.  When poor scores are indicated, email alerts can be generated so that management can take action. 

No learning curve for sales staff.  Extremely simple to install and use, CRMSurveyor can be up and running in minutes, with no training required.  By selecting a few menu options, administrators can easily personalize the survey instruments with your company identity, indicate who should receive reports and alerts and Salesforce.com takes it from there.     

Use CRMSurveyor to assure consistent, proactive highly targeted feedback.  Available for test drive and deployment at Salesforce.com AppExchange.

*Net Promoter® is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld