Customer Service Managers
Enlist Customers to Improve Customer Service

• Know what your customers really think about your service processes
• Know immediately when customers have had a bad experience
• Know how your service representatives are performing
• Know why customers contact you for service
• Know the answer to all these questions - automatically from salesforce.com

USE CRMSurveyor™
CRMSurveyor generates real-time customer-driven data about your company, employees and products; all from within your salesforce.com environment.  Use CRMSurveyor to proactively incorporate subjective ongoing customer feedback into day-to-day service activities. 

Automatically solicit feedback. Through CRMSurveyor’s seamless integration with Salesforce, a customer is asked a standard set of questions when a service ticket is closed. There is no need to decide what to ask or when to ask it.  CRMSurveyor includes professionally developed survey questionnaires which have been optimized to generate the specific feedback you need to assess and address situations in your customer service process.

Bring the voice of the customer to your salesforce environment.  Survey results are automatically fed directly into Salesforce dashboards.  A wide variety of predefined reports focused on critical business issues such as customer satisfaction and Net Promoter®* scores can be distributed by email on a weekly, monthly and quarterly basis.  More importantly, whenever poor scores are indicated, email alerts can be generated so that management can take immediate action. 

No learning curve for customer service support and admin staff.  Extremely simple to install and use, CRMSurveyor can be up and running in minutes, with no training required.  By selecting a few menu options, administrators can easily personalize the survey instruments with your company identity, indicate who should receive reports and alerts and salesforce takes it from there.     

Use CRMSurveyor to assure consistent, proactive highly targeted feedback.  Available for test drive and deployment at Salesforce.com AppExchange. 

*Net Promoter® is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld