Salesforce Administrators & Sales Operators
Seamlessly Leverage salesforce.com for Critical Customer Insight
- Install, personalize and be up and running in minutes
- No training required
- Transparent to users
- Completely integrated and automated
USE CRMSurveyor™
CRMSurveyor generates real-time customer-driven data about your company, employees and products; all from within your salesforce.com environment. Use CRMSurveyor to proactively incorporate subjective customer and prospect feedback into day to day sales activities.
Simple & integrated. Extremely simple to install and use, CRMSurveyor can be up and running in minutes with just a few menu selections and no training required. Like salesforce.com, CRMSurveyor is a hosted solution, so there is no local installation or ongoing maintenance. Administrators can easily personalize the survey instruments with your company identity and indicate who should receive reports and alerts; Salesforce takes it from there. Full phone and email support is available from Vovici®.
Automatically solicits feedback. Through CRMSurveyor’s seamless integration with Salesforce, a customer is asked a standard set of questions when a deal is won or lost or a service ticket is closed. There is no need to decide what to ask or when to ask it. CRMSurveyor includes professionally developed survey questionnaires which have been optimized to generate the specific feedback you need.
Brings the voice of the customer to your salesforce environment. Survey results are automatically fed directly into Salesforce dashboards. A wide variety of predefined reports focused on critical business issues such as win/loss, customer satisfaction and Net Promoter®* scores can be distributed by email on a weekly, monthly and quarterly basis. When poor scores are indicated, email alerts can be generated so that management can take action.
Use CRMSurveyor to assure consistent, proactive highly targeted feedback. Available for test drive and deployment at Salesforce.com AppExchange.
Need more detailed technical information?
Check out our Technical Information for Salesforce Adminstrators page.
*Net Promoter® is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld